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Testimonial

The Marketing Scales Handbook is indispensable in identifying how constructs have been measured and the support for a measure's validity and reliability. I have used it since the beginning as a resource in my doctoral seminar and as an aid to my own research. An electronic version will make it even more accessible to researchers in Marketing and affiliated fields.
Dr. Terry Childers
Iowa State University

expectations

This three-item, seven-point scale measures the level of pressure felt by a person when engaged in a particular activity.  The type of pressure is not stated in the items but is implied to be social pressure, most likely coming from other people who are waiting for him/her to finish the action. 

Four, 100-point items measure a person’s satisfaction with his/her current and future financial well-being.

A person’s belief that a company’s stock will increase in value is measured with four, seven-point Likert-type items.

The degree to which a person believes there are clear social norms that people should comply with in his/her country is measured with six, seven-point Likert-type items.

How long a person felt a period of time was when waiting for something to happen is measured with three, nine-point semantic-differentials.

The scale has three, nine-point items that measure how much a company’s ratings are as expected compared to those of other companies. 

How stimulating and exciting something is (or is expected to be) to the senses is measured with three, nine-point items.

Three, seven-point items measure the degree to which a person believes he/she is performing well so far in a class and meeting his/her grade expectations.

How well a person believes he/she performed on a particular test and met his/her expectations is measured with five, seven-point items.

With eight, six-point Likert-type items, the scale measures how much at a particular moment in time one’s motivation is to be around people and situations in which he/she has high certainty of what to expect.