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kindness

Using nine-point unipolar items, the scale measures the degree to which a company is considered to be moral, kind, and helpful in its interactions with customers.  Two versions of the scale are described: one with three items and another with ten.

Three, nine-point unipolar items measure the extent to which a company or set of companies is viewed as lacking friendliness and warmth in its interactions with customers.

How much a person views him/herself as sympathetic and concerned about others is measured with three, seven-point Likert-type items.

How much a person tries to help others and wants to do things to make them happy is measured with four, seven-point Likert-type items.

How kind and friendly something appears to be is measured with seven-point items.  Three similar versions are described and, depending upon the version, the scales seem to be flexible for use with a variety of objects such as people, animals, and brands.

The degree to which something is viewed as sincere, friendly, and good-natured is measured with six, seven-point uni-polar items.  The scale is general in the sense that it has been used with respect to both individuals and organizations.

Four, seven-point uni-polar items are used to measure how much a person is described as being kind and friendly.  (Two versions of the scale are described, both having four items and three of them being in common.)

How friendly and sociable a person appears to be is measured with four, seven-point semantic differentials. 

Four, seven-point semantic-differentials compose the scale and measure how much a person believes that something (person, organization, action) is kind and ethical or, at the other extreme, cruel and immoral.

The scale uses four, seven-point unipolar items to measure how caring and kind a person is considered to be.