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mobile

Three, seven-point Likert-type items are used to measure the belief that a branded mobile phone application responds quickly to one’s input.

With six, seven-point items, the scale measures the likelihood that a person will download and use a mobile financial app in various ways.

The extent to which a branded mobile phone application helps a user believe its functionality is customized for him/her is measured with three, seven-point Likert-type items.

The ease of understanding and using a branded mobile phone application is measured with three, seven-point Likert-type items.

The scale uses five, seven-point Likert-type items to measure how much a person who used a mobile app to perform a financial transaction believes it did not process correctly.

Four, seven-point Likert-type items measure the extent to which a person believes that one’s credit card app safely stores and uploads information.

The scale measures how much a person expresses attitudes and engages in a wide variety of behaviors that indicate his/her dependence upon and possible “addiction” to the use of a mobile phone.  The measure has twenty, ten-point items.

This scale uses three, seven-point Likert-type statements to measure a person's attitude regarding the degree to which a fit is perceived between one's service-related needs and use of the mobile medium to satisfy them.

A person's attitude regarding the extent of control he/she has over "transactions" conducted on a mobile device is measured with four, seven-point Likert-type statements. As used by Kleijnen, de Ruyter, and Wetzels (2007), the scale related to banking and brokerage activities but the items appear to be amenable for use with a wider range of negotiations and purchases.

The scale is composed of four, seven-point Likert-type statements intended to measure the degree to which a person believes that using a mobile device for purchases and financial activities (banking, investments) is an efficient use of time compared to other means of doing it.