This website has truly been a welcome gift! The Day Pass is extremely affordable & the site is so user friendly to navigate. It provides a wealth of information including, the source, validity, & references for my doctorate research project. I highly recommend this to anyone as it is truly an invaluable research tool!
Participation Enjoyment (Service Process)
Four, five-point Likert-type items are used to measure the degree to which a customer expresses feeling pleasure from participating in the service process. Although the statements are not specific to any particular activity or context, instructions could be used with the scale to make it more focused.